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A pre-order item is one that you can order before it is available in our inventory. These items are not immediately ready for dispatch as they are made to order. The specific dispatch date will be communicated to you via email once your order is ready, based on the estimated date shown on the product page.

When you place a order, please refer to the estimated dispatch date listed on the product page. This date is an estimate of when the item will be ready to dispatch. Shipping times vary depending on your location. Typically, orders will arrive to you within 3-5 business days after dispatch.

Delivery is complimentary for all orders. There are no additional charges for shipping, regardless of your order size or shipping destination. Enjoy free shipping as part of our commitment to providing you with exceptional service.

If the product you are interested in is out of stock, or if the timing for a pre-order or made-to-measure item does not meet your needs, please email us directly at customercare@rheacosta.com. Include the product code and your event date in your message. We will do our best to find a solution for you and ensure you have a suitable option for your event.

Yes, pre-order items can be returned within 15 days of receipt. However, they must be in their original condition with all tags and packaging intact. Please refer to our full return policy for more details.

Ordering a custom item from us is straightforward. Please visit our detailed ordering policy page here for comprehensive guidance on how to place a custom order. This includes selecting your desired item, specifying custom details, and understanding the timeline for creation and delivery. If you have specific requirements or need assistance throughout the process, feel free to contact our customer service team at customercare@rheacosta.com. We are here to help you create a perfectly tailored item that meets your needs.

We take your privacy seriously. All personal data provided during registration is used solely to enhance your shopping experience, process orders, and communicate with you about our products and promotions, if you have opted in. Your information is stored securely and is never sold to third parties. We comply with all data protection laws applicable to safeguard your information. For more detailed information, please refer to our Privacy Policy.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

While not all out-of-stock items are restocked, if a product you're interested in does not have the pre-order option, you can register for notifications. This way, you’ll be the first to know when the item becomes available again. Simply navigate to the product page and look for the option to 'Register for Notification' to ensure you don’t miss out.

We are pleased to accept cancellations, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return it if you wish. For instructions on how to do this, please refer to our Returns tab.

Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note that duties for your country will be applied and invoiced separately through the carrier company.

Yes, for orders shipped outside the European Union, customers are responsible for paying all applicable customs duties and taxes. Please note that our prices do not include these fees, and they are not covered by us as we do not offer Delivered Duty Paid (DDP) services outside the E.U. These fees are typically determined and collected by your local customs authorities. We recommend checking with your local customs office for more information on duties, taxes, and any other import fees.

The amount of customs duties and taxes varies by country and is determined by your local customs authorities based on the type and value of the products purchased. We are unable to provide specific amounts as these fees are calculated and applied by your local customs office. For an estimate, we recommend contacting your local customs office directly to obtain detailed information about potential charges you may incur.

To make changes to your order, please contact our customer service team as soon as possible. We can make changes to your order as long as it has not yet been dispatched.

Choosing the correct size is essential for ensuring the best fit of our garments. We recommend visiting our Size Guide where you can find detailed measurements and instructions on how to measure yourself to compare with our sizing charts. This guide will help you select the size that best fits your body dimensions. If you have any specific questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help you find your perfect fit!