Terms and conditions

CORPORATE BACKGROUND

This site is the property of SC Rhea Costa Fashion S.R.L. The access and the use of this site, of the information, services, and products therein are regulated by the following terms and conditions ("T&C") and by the security of information (SI). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service").
By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
All Rhea Costa garments presented in this site are representative of the Rhea Costa collections. Not all products are shown on this site.
Not all Rhea Costa designs depicted on this site are available in Rhea Costa showroom or at other retailers/ multi-brand stores.
The style, designs and colours of Rhea Costa garments shown in this site may be changed without any notice. We made every effort to display the products in their original colours. however, as each screen can have different settings, it is possible to see colours slightly different from the original. Therefore, we cannot guarantee that what you see on your screen is the exact color of the product.

Registration

To be able to place an order, you must register first. In the upper right side, there is a “Sign in” button which will allow you to register. Click the “Sign In” button, then, you will see the “Not registered?” question, followed by “Click here”. After clicking there, you will have to complete the fields with your information: electronic mail, name, surname and password. And this is how you get registered.

The order

By placing an order on our website, you give us permission to use your information (including the information added) in order to deliver the products, the services and the information required. This also involves the agreement towards third parties who are involved in the above-described activity.
We understand that with the acceptance of the T&C and the SI we have your consent to use the information provided by you in order to exclude any possible fraud. This information could be recorded by the authorized bodies. If you are under 18, please announce your tutor on this action.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

To add an article into the shopping bag that is listed in different sizes, please first select your size. As a next step, click "add to shopping bag". After the article has been added to the shopping bag, the "mini basket" will open up showing all the articles that have already been added to the shopping bag.

To check whether the desired item is in stock on a certain colour, you have to firstly select the colour, then cross the mouse over the sizes. A message will be displayed to inform you if the selected item is in stock or has to be pre-ordered.

To finalize the ordering process, click the shopping bag and follow the ordering instructions. For information on the sizes, different shipping and payment methods, simply click tabs "sizes", "shipping” and "payment".

In order to further complement our services, we have now included the possibility to order per phone during our main service hours (Monday - Friday 08:00 am until 08:00 pm CET, except on public holidays).

Our customer care team is standing by and will be happy to assist you. Please call us under +40729.353.003 for assistance.

Before ordering any product, please carefully check the product on site. You will find all necessary information on the product description page. If you need further information, please contact us at office@rheacosta.com. Also, on the same product page, you may zoom the product to be able to study in detail both the material composition and its details.

We made every effort to display the products in their original colours. However, as each screen can have different settings, it is possible to see colours slightly different from the original. Therefore, we cannot guarantee that what you see on your screen is the exact colour of the product.

How to pay

Payment shall be made online when you place your order. All prices are inclusive of VAT. If order accepted, you will be informed about the time and means of delivery.

Sales Campaign

For all the products on sale, we have a limited stock available.

Any modification of the product is not included in the sale price

During Sale Campaign, it may take an extra 72 hours for your order to be dispatched

1. Showroom Sample Sale & Bridal and Civil Ceremony Sample Sale 2021

When: 18th-30th October 2021
Where: Only in our showroom 14th Dr. Burghelea Street, Bucharest, Romania
Once a year we bring out all the available samples from past collections.
The stock is limited and the discounts are available only for the displayed items in our showroom during the Sample Sale period.
Any alterations or requests to modify the products from sample sale can be made with extra charge and the delivery timing is minimum 15 business days from the moment of purchase.
No refunds or exchanges.

2. 13 Years of Rhea Costa
Benefit 13%OFF on all full priced items.


When: 15th - 16th October 2022
Where: Online on www.rheacosta-shop.com and in stores located in Bucharest
Concept Store: 61A Paris Street, Bucharest, România
Bridal & Evening Showroom: 14th Dr. Burghelea Street , Bucharest, Romania
If you want to exchange an item you ordered online or in stores and benefit from an anniversary discount, the product you will exchange it with will be at full price, no anniversary discount will be applicable for any exchange.
All Wire Transfer orders confirmed by 23:59 , 17th October 2022 will be processed and delivered as shown on the product page, the ones that are not confirmed will be canceled.

3. PLATINUMTREAT15 - campaign INACTIVE at this moment

Abandoned cart promotion: finish your order and enjoy 15% OFF when shopping minimum 2 items and by using unique code PLATINUMTREAT15

If you wish to refund one of 2 items, automatically the other one must be purchased in full price, the difference will be transferred to Rhea Costa Fashion SRL.
If you purchase 3 or more products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, the other products will still keep their promotional price

Once you have used this code and you want to return one item, you can not use any other promotional code on the item you want to keep, for example FIRST10 code.

4. Mix and match minimum 2 items for 20%OFF - campaign INACTIVE at this moment

For example, if you purchased 2 products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, automatically the other one must be purchased in full price, the difference will be transferred to Rhea Costa Fashion SRL.
If you purchase 3 or more products in our "X% OFF when shopping minimum 2 products" promotions and you wish to refund one of them, the other products will still keep their promotional price

This offer is non-transferable, non-exchangeable and no cash alternative is offered

5. FIRST10 - campaign INACTIVE at this moment

Use promo code FIRST10 to get 10% off your first Rhea Costa order, subject to these T&Cs:

This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards)

This offer is non-transferable, non-exchangeable and no cash alternative is offered

Need help? Email customercare@rheacosta.com or call us on +4 0729 353 003.

Price Policy

Prices are set when products are displayed on site and include VAT and may change when discount policy applies or the euro-ron exchange rate changes significantly. All prices are into EUR.

Governing Law

The contract between us and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.

The contract between us and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof. Find here entire OUG 34/ 2014:
https://anpc.ro/anpcftp/legislatie/oug_34_140616.pdf

Copyrights

The design, texts, graphics, structure and all information on www.rheacosta-shop.com site are the exclusive property of SC. Rhea Costa Fashion S.R.L. Any use of any materials and information displayed on this website is forbidden and illegal without the express written permission from S.C. Rhea Costa Fashion S.R.L.

The Site is available only to individuals and others who meet the Rhea Costa terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Rhea Costa, whose applications are acceptable to Rhea Costa and who have authorized Rhea Costa to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Rhea Costa reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Rhea Costa or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Rhea Costa and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Rhea Costa or its licensors. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the express written permission of Rhea Costa.