Returns

Policy

Thank you for your purchase from Rhea Costa online shop.
We want you to be completely satisfied with your order.
If for any reason you are not satisfied with a product, please send it back to us for a refund.
It's easy to return it, the procedure is quick and easy and free of charge.
We gladly accept returns within 15 days of receipt.
Please fill in the RETURN FORM available in your client account.
This form is available 15 days starting delivery date. Afterwards, the form expires and the return is no longer possible.

Returns outside of this period may be accepted at our discretion.

If you want to exchange the product or alter it, please let us know your feedback and we will gladly find a solution for you to wear your favorite look.

Procedure

For the return procedure, we kindly ask you to get in touch with our Customer Care team before shipping the order back.

Please take into consideration that we can only accept for return non-faulty items that:

  • are in their original condition
  • have not been worn, damaged or washed
  • have all original tags attached
  • same packaging and other accessories received with the order
  • not show any signs of use.

The merchandise must be returned in one mailing.
We reserve the right to refuse multiple returns at different times from one order.

Please be aware that a time frame of 30 business days can pass between the receipt of your returned merchandise and the return/refund process.
Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund.

We reserve the right to accept the return or not after checking if the items fulfill the conditions requested above.

Refunds

Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs and made to measure fee.

The refund time frame depends on the payment method. Normally credit appears within two months statements of credit cards.
In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

Please note that we can only accept returns from the country which the shipment was sent to. Products purchased during our sales period or from any promotion will not be refunded or returned!